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Service | Customer Service, Contact Center, Fie...
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Hide Auto Posts but Keep the User Posts in the Case Timelines

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Posted on by 15

Hello, 

is there a possibility to hide per default the auto posts records but keep the user posts in the case timeline? 

 

Thanks. 

BR, Silvia 

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    on at

    Hi Silvi123,

    Unfortunately, you can't hide auto posts.

    If you don't need auto posts, you can disable Posts Feed for new records.

    Go to Settings >”Activity Feeds Configuration” open the record for which you want to disable posts feed and uncheck the box “Enable walls for this type of record form”, then deactive it.

    The following screenshot is an example for the account entity.(PS: You can also perform a mass edit by selecting multiple entities.)

    pastedimage1638510595758v1.png

    Also,Go to Settings > Customization > Customize the System > Entities > Account > Publish.

    Now, there will be no auto posts in timeline when you create a new account:

    pastedimage1638510664621v2.png

    However, auto posts can't disappear for existing records, maybe you can filter timeline if you don't want to view them.

    pastedimage1638511181606v3.png

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