web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

can we freeze the appointment for the duration

(0) ShareShare
ReportReport
Posted on by 365

Is it possible to manage temporary appointments, freezing the slot provided for a limited duration?
Once the duration has expired, the slot becomes bookable again

  • Ali Khan Profile Picture
    1,380 on at

    Not sure this is what you are looking for, but the new Schedule Board does show appointments (appointment table in Dataverse) against resources. In other words, resources do get logically booked when they are added to appointments.  

  • Suggested answer
    Thomas David Dayman Profile Picture
    11,323 on at

    You can make a field on the Appointment entity called 'Appointment Freezed' Yes/No.

    When a Appointment is created then set the 'Appointment Freezed' to Yes.

    You can then create a flow/worklow with a timeout condition after a certain amount of time to set the 'Appointment Freezed' field to No - debajmecrm.com/.../

    You will also need to create a Real Time workflow as well to throw and error if someone tries to update the appointment while the field 'Appointment Freezed' is set to Yes. - jukkaniiranen.com/.../

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Travis South Profile Picture

Travis South 54

#2
Syed Aqib Raza Profile Picture

Syed Aqib Raza 40

#3
ParthPatel249 Profile Picture

ParthPatel249 35

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans