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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Creating Portal Pre-Ch...
Service | Customer Service, Contact Center, Fie...
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Creating Portal Pre-Chat surveys

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Posted on by Steve Pillar 156

Hi,

I'm attempting to create a number of pre-conversation survey questions in the Chat Widget area of the Omnichannel Administration area.

I click on 'Add Question', a panel comes up on the RHS, the fields are completed, the question is saved, but does not appear in the question list.

I thought there might be a delay on the the question list refreshing but after a considerable length of time still no questions.

Any idea why?

Thanks

Steve

  • Steve Pillar Profile Picture
    Steve Pillar 156 on at
    RE: Creating Portal Pre-Chat surveys

    Hi Nya,

    I'm still getting no survey questions listed, after creating them.

    I've supplied some screen shots.

    Are you, or anyone, able to shed any light on the reasons for this issue?

    Much appreciated

    Steve

  • Steve Pillar Profile Picture
    Steve Pillar 156 on at
    RE: Creating Portal Pre-Chat surveys

    Hi Nya,

    So I'm creating a new survey question:

    new_5F00_question.png

    saving,a fn then refreshing the question list, but noting is showing:

    question_5F00_list.png

  • Nya Profile Picture
    Nya 29,060 on at
    RE: Creating Portal Pre-Chat surveys

    Hi Steve,

    Would you please attach some screenshot to show more details about the issue?

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