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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Teams Dialer in Sales ...
Customer experience | Sales, Customer Insights,...
Answered

Teams Dialer in Sales Team Member App

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Posted on by NK-21082038-0 6
Hi, can the inline Teams Dialer be added to the Sales Team Member app?
 
We recently activated the inline Teams Dialer based on apps, and it works great for Sales Hub & Customer Service Hub apps. However, it looks like it does not show, or work in the "Sales Team Member" app. All users using Sales Team Member have the necessary permissions to make teams calls.
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  • Suggested answer
    Muhammad.Affan Profile Picture
    Muhammad.Affan Moderator on at
    Hi There,
     
    Actually the Sales team member application is only for users that required basic access. This license comes with limitation to a ot of features like limit on the number of entities and forms that can be customized.
     
    Refer to this Microsoft documentation: 
     
     
    Only users with these licenses can benefit from the team dialer. 
     
    You can also refer to this video where I discussed about the different sales license capabilities including Sales team member license: https://youtu.be/PRCNZm1btXU
     
    Finally, If my suggested answer has helped, please do not forget to click Yes under "Did this answer your question?" to close this thread.
     
    Thanks
    Affan

     

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