A get/change Dynamics GP Error

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Posted on by JoshAb

For Dynamics GP 2016, I have a user that's getting the error:

1300.GPError.png

After clicking More Info, this is what is prompted:

After clicking OK, the first error will prompt multiple more times until around the 5th time.

This is the only user that's getting this error when doing PO's for this company and would appreciate some insight!

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Microsoft Dynamics GP

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Bill Campbell 12 on at

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Just for consideration - when this user ID is used on a different computer does this error happen? What about if a different user ID uses this specific workstation ? Is the error duplicated ? If you know the SA password, try login to GP on this machine as SA and test. Post results as I think this will be of some help to the community.

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Almas Mahfooz 11,009 User Group Leader on at

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When (at which event) and where (on which window) this error pops up?

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bphill2220 on at

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This is going to be a stretch, but here goes.

There is a module installed on this workstation that the tables have not been created on the server. Not sure what the module name is in Dynamics.set file, but it should be removed -- unless you intend to install it for the purpose below.

This is what the module's purpose is: The Shipment Notification tool will allow Drop-Ship sales orders to be transferred to invoice prior to invoicing the purchase order.

You could uninstall GP from this workstation and reinstall if you are not familiar with how to remove the module from the set file. If you choose this route, do not copy the ShipNoti.cnk file into the GP2016 folder when you reinstall GP onto the workstation.

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JoshAb 5 on at

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Hi Bill,

This error happens when transferring an order to an invoice. I had another user who has no problem doing transfers on their own workstation try to duplicate the error on the workstation affected and the same get/change taShipmentNotification shows up.

Not sure if this is important to note but the user who originally received the error has POWERUSER as the role ID.

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Derek Albaugh on at

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If you've verified that multiple users have the same error on one workstation, but these same users can go to other workstations with Dynamics GP installed and not see the issue, then the issue would appear to be specific to the workstation, which would only really leave the following to rule out:

1. The Dynamics GP code/directory itself

2. ODBC DSN being used to connect SQL and GP

3. Forms and Reports dictionary files, if not using the same as other Dynamics GP instances on other machines.

4. The user's Windows profile

>For the ODBC, make sure it is setup as per KB 870416

>For the GP directory, look at the Dynamics.set file for this workstation's Dynamics GP instance, and compare it to other workstations. Does this workstation have anything installed that the other workstations do not, or vice versa?

As well, you can try renaming the GP directory on this one workstation, then run a Repair against it, which will re-create the entire GP directory, folders and files. Login to this 'new' GP directory and attempt to re-create the error.

The above is all on the assumption that the testing you've done is on the exact same company database, on all the machines you tested, with all the different users.

Thanks

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JoshAb 5 on at

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Hi Derek,

To be honest, I have no idea what this all means. Let's say I rename the GP directory so I can run a repair against it. Where would the GP directory be found? Are you referring to its install on the C: drive?

And how would I run a repair?

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Derek Albaugh on at

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The new GP directory will be re-created as the original name you had, for example, if you have a directory:

C:\Program Files (x86)\Microsoft Dynamics\GP2016\

......and you rename it to be this:

C:\Program Files (x86)\Microsoft Dynamics\GP2016_OLD\

You then go into Control Panel > Programs > Programs and Features, right-click on your Microsoft Dynamics GP instance, choose 'Change'.

An options window will open, choose the 'Repair' option and verify it goes through successfully.

If it does, there will be a new GP directory at the original name and path, i.e.

C:\Program Files (x86)\Microsoft Dynamics\GP2016\

We would want to use this 'new' GP directory to launch Dynamics GP from and test.

Let us know if you have any questions.

Thanks

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JoshAb 5 on at

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Hi bphill2220,

I reinstalled GP from the workstation without ShipNoti.cnk and I can confirm that the error no longer popped up. However, I do need the Shipment Notification Tool for its purpose so I'd like to keep the module.

After confirming that this is the issue, do you or anyone have a suggestion on how to correct this issue with ShipNoti installed?

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Richard Wheeler 75,852 Moderator on at

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Put these lines in your DEX.INI file.

taShipmentNotificationAlwaysTransfer = true
taShipmentNotificationAlwaysPost = true
taShipmentNotificationAllowVoids = true

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JoshAb 5 on at

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Thanks Richard, this solved the issue! Would you mind explaining what these lines do and why they're needed for this workstation?

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