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Customer experience | Sales, Customer Insights,...

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Sales Premium or Sales Enterprise

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Posted on by CU13110431-0

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Hi There,

Please can you give me some advice on the difference between Sales Premium and Sales Enterprise License.

I have checked the Microsoft License guide, and see everything is pretty much the same besides some advanced Sales engagement features.

Are there any other features I am missing that would be beneficial to know.

Cheers,

Louis

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Dynamics 365 Sales

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Hamza H 1,807 on at

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Sales Premium includes everything in Sales Enterprise, plus advanced features like:

Sales Insights (full) – AI scoring, forecasting, relationship analytics

Conversation Intelligence – call transcription and sentiment analysis

Predictive lead/opportunity scoring

Assistant and auto-capture enhancements

If your users need AI-driven insights and advanced engagement tools, go with Sales Premium. Otherwise, Sales Enterprise covers most standard CRM needs.

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