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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Did not receive Approv...
Microsoft Dynamics NAV (Archived)

Did not receive Approval Notification Email

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Posted on by Ganesh3648 22

Hey Guys,

Hope you had a nice weekend everyone! :) 

I have a quick question, for anyone that can help me! :) 

We had setup Job Queue 1509, SMTP Mail Setup, Notification Setup and Approval User Setup's Email.

But our Approver still not able to receive Approval Email Notification!!

Any idea on what could be wrong? Also, which path should I follow to check this issue? 

Thanks a lot! 

Ganesh

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I have the same question (0)
  • Suggested answer
    I Gusti Made Ari Profile Picture
    I Gusti Made Ari 3,600 on at

    Make sure "Notification Method" in the notification setup  is "Email",

    you can check if any error message on following place :

    1. Job queue log entries for job codeunit 1509

    2. "Error Message" field in Notification Entry table (table ID 1511)

  • Ganesh3648 Profile Picture
    Ganesh3648 22 on at

    Hi Gusti!!

    Thanks for the try! But my Notification Method is Email and also no error in Job 1509.

    Any others idea...

  • Suggested answer
    Teddy Herryanto (That NAV Guy) Profile Picture
    Teddy Herryanto (Th... 14,284 Super User 2025 Season 2 on at

    Check if the SMPT Mail Setup is correct. Try to send test email from there.

    Check also if the User Setup - Email Address is correctly filled in.

  • Ganesh3648 Profile Picture
    Ganesh3648 22 on at

    Hi Teddy!!

    No luck on the solution provided.. SMTP Mail Setup is correct and test email success.

    User Setup all email address filled in.

    Any idea beside this?

    Thanks for the try!!

  • Suggested answer
    Teddy Herryanto (That NAV Guy) Profile Picture
    Teddy Herryanto (Th... 14,284 Super User 2025 Season 2 on at

    What happen if you change the SMTP Mail Setup to something like google email ?

    If it works, there might be something in your office365 setup that is missing, such as Send As or Send on Behalf.

    If I am not mistaken, I remember reading somewhere a couple of months back that you need to set up the sender account with Send As permission in the admin center.

  • ranadheer Profile Picture
    ranadheer 5 on at

    Hi Ganesh3648, Have you able to resolve the issue ?

  • CU01100927-0 Profile Picture
    CU01100927-0 59 on at

    I got the same problem as you on BC20.

    Have you able to resolve the issue ?

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,381 Super User 2025 Season 2 on at

    Hi, please check the following settings.

    Workflow:

    https://docs.microsoft.com/en-us/dynamics365/business-central/across-setting-up-workflow-notifications

    https://docs.microsoft.com/en-us/dynamics365/business-central/across-how-to-specify-when-and-how-to-receive-notifications

    https://www.youtube.com/watch?v=lWXb7Ex3EBo

    Email:

    https://docs.microsoft.com/en-us/dynamics365/business-central/admin-how-setup-email

    Hope this helps.

    Thanks.

    ZHU

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