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There shouldn't be more than one active case open at once for a single contact.

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Posted on by Tanvi Milind Pawashe

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There shouldn't be more than one active case open at once for a single contact. user should be able to raise another case when there is no active case.

Could anyone help me with this using plugin.

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Hi Tanvi,

There is no need to create one plugin, you can create one rollup field and workflow to achieve it.

1.Creating rollup field to count related active case in the contact:

2.Then create one real-time workflow:

--check the rollup field value when creating new cases.

Save and active it.

Test:

Creating one new case related to the 02 contact:

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