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Service | Customer Service, Contact Center, Fie...
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Double Dropdown Fields to define the queue items being displayed

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Posted on by 15

Hello all, 

can someone help me with some guidance on how to create double dropdown option fields (as in the screenshot below)? 

pastedimage1635930300933v1.png

Thank you in advance. 

BR, Silvia 

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  • Suggested answer
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    on at

    Hi Silvi123,
    You can't achieve it, which is by design.

    In fact, the first dropdown is used to select views of queue items, the second dropdown is used to filter current view again with other conditions.

    You can filter current view through other ways:

    filter each columns:

    pastedimage1635932607743v1.png

    advanced filter:

    pastedimage1635932635603v2.png

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