web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... BCC in Email not creat...

Service | Customer Service, Contact Center, Fie...

Suggested Answer

BCC in Email not creating a Case

(0) Share

Report

Report

Posted on by TedW

479

Hi,

Have come across an issue with Cases not being created when an email is added in a BCC.

Basically, we have 2 Helpdesk Mailboxes, if an email is sent to both using a BCC, only 1 case is created, the first email address in the BCC field has a Case created in their department, the other one does not.

How can I have a case created in both Departments if both addresses are included in the BCC field in the Email?

Thanks a lot,

Ted

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi TedW,

I tested this on my side and get the same result with yours.

It seems that only a flow would only be trigger even if you create two automatic create rules. And there is no setting to change this behavior. So there is no way to achieve your requirement.

You would better raise a ticket to feedback this.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

#2

#3

AT-28040446-0 20

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans