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Hi,
we are running the 'Customer Engagement' in a trial period and setting up the 'Customer Service Hub', we need set up that all tickets when finished (by customer or tech agent) should generates a survey about satisfaction.
>>> How to enable that?
Good day RenatoPereira，
I would recommend you to send VOC survey Linkage in the mail to get customer's suggestions.
You could create a workflow in Customer Engagement process on change of case status and check condition whether status equals to close then operate the mail striking which is triggered by case closure.
Then you could insert VOC survey linkage in mail template:
In addition, you could track the results in the Activities tab and you can organise follow-up requests for open Survey Requests if the customers don't respond back. The following post could be for your reference:
community.dynamics.com/.../279811
More about VOC to customize your own customer survey:
docs.microsoft.com/.../get-feedback-surveys
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey
Best Regards
Johnny
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