When using Omnichannel Voice, the team are struggling to identify inbound calls because the notification box appears with /Voice call request from.../ and then only allows a further 10 characters in the box.
Can the notification be customised to:
1. Increase the size of the box
2. Edit the text in the box e.g. there's no need for /Voice call request from.../, shortening this would leave more room to see the contact name or number
3. Add in the account associated to the contact (further contact details not just number or name)
As an administrator, system integrator, or partner, you can use the out-of-the-box templates for notifications or create your own. A notification template is a combination of notification-related, reusable information. The template is used to configure what information needs to be displayed to the agents and supervisors for an incoming conversation, escalation, transfer, or consult.
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