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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Creating SO credit not...
Finance | Project Operations, Human Resources, ...
Suggested answer

Creating SO credit note lines using option From All in same SO

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Posted on by Dynamics.com 105

Dear All,

While creating the credit note lines and posting the -ive lines in same SO (which is Invoiced) using option Sales order line - "From All' and using following parameters.

pastedimage1596959559733v1.png

When i post the packing list for -ive lines in SO, the voucher entry of this packing list is blank. Where as the original order shows the voucher entry. Below is voucher entry related to Packing list original lines and -ive lines (no entry).

pastedimage1596960319044v2.png

Question : Please let me know if it is standard process or related to set up.

Item group set up

pastedimage1596960577975v3.png

Item model group set up

pastedimage1596960705407v5.png

pastedimage1596960728180v6.png

Please let me know for other concerns if any.

  • Junaid Idrees Profile Picture
    Junaid Idrees on at
    RE: Creating SO credit note lines using option From All in same SO

    Yes please create a support ticket with Microsoft to look into this.

  • Dynamics.com Profile Picture
    Dynamics.com 105 on at
    RE: Creating SO credit note lines using option From All in same SO

    Can we consider this as bug?

  • Dynamics.com Profile Picture
    Dynamics.com 105 on at
    RE: Creating SO credit note lines using option From All in same SO

    Dear Junaid,

    Thank you for reply.

    There is no Subledger journal entries not yet transferred found.

    Yes, as per my ledger account this should be my entry, but it is created and same happen while doing the Invoice for -ive lines.

    Voucher         Date Ledger account                                         Posting type               Amount

    CN-000596 8/4/2020 112010-120-201-317-7597---                Customer balance           -575.00

    CN-000596 8/4/2020 215011-120-201-317-7597-4001-59801- Sales tax                     75.00

    CN-000596 8/4/2020 410010-120-201-317-7597-4001-59801- Sales order revenue 500.00

    This mean this is not standard and could be a bug.

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees on at
    RE: Creating SO credit note lines using option From All in same SO

    Hi Chandra,

    Logically if system has created original voucher of packing slip then it should supposed to create negative voucher as well.

    As Ludwig also suggested, Please check "Sub ledger journal entries not yet transfered" screen 

    1385.png

    As per your ledger accounts, it should be;

    DR: 115010 will be Debit
    CR: 115030 will be Credit.

  • Dynamics.com Profile Picture
    Dynamics.com 105 on at
    RE: Creating SO credit note lines using option From All in same SO

    Dear Ludwig,

    Thank you for your reply!

    Yes, I mean packing slip here. So when I process the -ve lines it did not generated any voucher lines. As attached in my query.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Creating SO credit note lines using option From All in same SO

    Hi,

    Posting the picking list should not create a voucher; posting the packing slip should.

    Have you posted the packing slip and checked in the GL subledger journals not transferred form that all transactions have been moved to GL?

    Best regards,

    Ludwig

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