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Creating SO credit note lines using option From All in same SO

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Dear All,

While creating the credit note lines and posting the -ive lines in same SO (which is Invoiced) using option Sales order line - "From All' and using following parameters.

When i post the packing list for -ive lines in SO, the voucher entry of this packing list is blank. Where as the original order shows the voucher entry. Below is voucher entry related to Packing list original lines and -ive lines (no entry).

Question : Please let me know if it is standard process or related to set up.

Item group set up

Item model group set up

Please let me know for other concerns if any.

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Junaid Idrees on at

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RE: Creating SO credit note lines using option From All in same SO

Yes please create a support ticket with Microsoft to look into this.
Dynamics.com 105 on at

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RE: Creating SO credit note lines using option From All in same SO

Can we consider this as bug?
Dynamics.com 105 on at

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RE: Creating SO credit note lines using option From All in same SO

Dear Junaid,

Thank you for reply.

There is no Subledger journal entries not yet transferred found.

Yes, as per my ledger account this should be my entry, but it is created and same happen while doing the Invoice for -ive lines.

Voucher Date Ledger account Posting type Amount

CN-000596 8/4/2020 112010-120-201-317-7597--- Customer balance -575.00

CN-000596 8/4/2020 215011-120-201-317-7597-4001-59801- Sales tax 75.00

CN-000596 8/4/2020 410010-120-201-317-7597-4001-59801- Sales order revenue 500.00

This mean this is not standard and could be a bug.
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Junaid Idrees on at

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RE: Creating SO credit note lines using option From All in same SO

Hi Chandra,

Logically if system has created original voucher of packing slip then it should supposed to create negative voucher as well.

As Ludwig also suggested, Please check "Sub ledger journal entries not yet transfered" screen

As per your ledger accounts, it should be;

DR: 115010 will be Debit
CR: 115030 will be Credit.
Dynamics.com 105 on at

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RE: Creating SO credit note lines using option From All in same SO

Dear Ludwig,

Thank you for your reply!

Yes, I mean packing slip here. So when I process the -ve lines it did not generated any voucher lines. As attached in my query.
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Ludwig Reinhard Microsoft Employee on at

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RE: Creating SO credit note lines using option From All in same SO

Hi,

Posting the picking list should not create a voucher; posting the packing slip should.

Have you posted the packing slip and checked in the GL subledger journals not transferred form that all transactions have been moved to GL?

Best regards,

Ludwig