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How to change the calendar settings of the resources without losing the old previous calendar settings/schedule board?

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Posted on by waleedbinafzal

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We are using Microsoft Dynamics 365 for field service from quite some time. Now we have slightly change in timings for some bookable resources on two days of a week. I would like to know how we can achieve this without disturbing the old records. I mean without disturbing the old timings on the schedule board. I tried doing the changes in the calendar (on sandbox instance), but I lost all the previous schedule board timings details. The jobs are still there on schedule board, but the details of the resource timings are lost (working hours). How can we avoid that? Please below images for better understanding.

This image is showing the updated timings of each bookable resource. (the white background I am referring to)

In this image, it is showing yesterday's schedule board which is blank (not showing the resource working hours after updating the calendar today). So, basically, it showing everything right from today onward but has messed up the previous record specifically the resource board.

Can someone please help me how can I overcome or is there anything which I am doing wrong?

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AppJetty 1,013 on at

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RE: How to change the calendar settings of the resources without losing the old previous calendar settings/schedule board?

Hello waleed Bin

I think this one source help you.

https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings

thanks regards

Dynamics 365 calendar
waleedbinafzal 347 on at

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RE: How to change the calendar settings of the resources without losing the old previous calendar settings/schedule board?

Hi Claudia,

I know that way actually if we are doing it just for one day or one employee, it will work perfectly as you have mentioned above, However, the point is that there is a change in the working hours for two days. So from now onwards, we want to change the working hours of let's say Monday for 4 specific employees, how can we do that without disturbing the old working hours record on the schedule board? Like how can we do that in bulk for all the Mondays from now onwards for 4 employees instead of doing manually one by one for each day?
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Claudia Amaral on at

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RE: How to change the calendar settings of the resources without losing the old previous calendar settings/schedule board?

Hello Walled,

Please let me know if you can provide more information like:
- In 16th September what is the working hour defined for a specific user? You can check this on the calendar working hour:

I did the following test and I am seeing the changes on the Schedule Board. In addition, all bookings added previously remains, even if the user is not in their working hours.
Please see.
User: Claudia - working hours: 12:00 am to 12:00 pm.

Updated the working hours of the user to 02:30 pm to 06:00 pm:

Please see the grey area updated on the Schedule Board:

Looking forward to hearing from you.

If this answer was helpful to you please mark it as an answer. Thank you!
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Cláudia Amaral

Support Engineer
Microsoft Dynamics CRM