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Service | Customer Service, Contact Center, Fie...
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Dynamics 365 Customer Service Trial Licenses

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Posted on by 306

Hello Community,

Does anyone know the difference between the following 2 licenses for D365 Customer Service?

D365 Customer Service Enterprise Trial vs. D365 Customer Service Enterprise vTrial

The "vTrial" doesn't seem to have an expiration date, and it's free, and I am wondering why. Does this mean that without the regular Enterprise Trial license, I can use and login to D365 Customer Service with the "vTrial" license as well?

pastedimage1682951380126v1.png

I have the same question (0)
  • Leah Ju Profile Picture
    Microsoft Employee on at
    Dynamics 365 Customer Service Trial Licenses
    Hi Partner,
    Maybe you can create a support ticket for professional assistance following the below procedure:
    Get Help + Support - Dynamics | Microsoft Docs
  • D365EL Profile Picture
    306 on at
    RE: Dynamics 365 Customer Service Trial Licenses

    Hi Leah Ju ,

    That's interesting. I actually got the "vTrial" from the Microsoft 365 Admin Center also.

  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    RE: Dynamics 365 Customer Service Trial Licenses

    Hi Partner,

    There is no Microsoft documentation found that explains the difference between the two licenses.

    But in my experience, they differ in three ways:

    1)Acquisition method

    --Trial: get it from Microsoft  365 admin center > Billing > purchase license

    pastedimage1682991954658v1.png

    --vTrial: get it from Dynamics 365 free trial webpage.

    https://dynamics.microsoft.com/en-us/dynamics-365-free-trial/ 

    2)Different number of licenses:

    One is 25, another is 1000.

    3)If you get trial form webpage, one new environment will be created.

    As for the functionality, according to my tests, there is no difference.

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