Hi;
I am having trouble activating the teams integration on my production environment, it is setup and works perfectly in my Sandbox Environment.
Please can someone assist
Hi,
Microsoft Teams integration uses SharePoint integration at the backend. Make sure these prerequisites are met:
If SharePoint integration is not configured, OneDrive integration must be disabled too. If this requirement is not met, you'll receive error code 800503ca when you try to enable Teams integration with customer engagement apps in Dynamics 365.
If SharePoint integration is not configured, there should not be any active SharePoint site in your organization. (Deactivated SharePoint sites should not cause a problem.) If this is not met, you'll receive error code 800503ca when you try to enable Teams integration with customer engagement apps in Dynamics 365.
If SharePoint integration is not configured, there should not be any SharePoint document locations created with an absolute URL in your organization. The locations with absolute URL must be deleted. If this is not met, you will get error code 800503ca when you try to enable Teams integration with customer engagement apps in Dynamics 365.
If you're currently configured to use SharePoint on-premises for document management, you need to set up document management for a customer engagement app to use SharePoint Online. For more information, see Set up apps in Dynamics 365 to use SharePoint Online.
If SharePoint Online admin has enabled control access from unmanaged devices (conditional access policy) to allow/block SharePoint sites from unmanaged devices, then the same restrictions will be applied for Microsoft Teams integration because Microsoft Teams uses SharePoint sites for document management. This might block a user when they try to access a connected team channel file library on a customer engagement app page. For more information, see Control access from unmanaged devices.
Enable SharePoint document management for the Dynamics 365 entities that you want to pin in Teams. For more information, see Enable SharePoint document management for specific entities.
If you get an error while configuring Microsoft Teams integration from Dynamics 365, it might be because one or more of the above prerequisites are not met. For more information, see Troubleshoot Microsoft Teams integration.
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