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Service | Customer Service, Contact Center, Fie...
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Optimizing Bookings that our Resources did not complete

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Posted on by 72

Hello Everyone!

How can I set up RSO to reschedule/optimize bookings that our Resources did not complete in time? For instance, if a resource is scheduled for 5 Bookings in a day and only completes 3, I would want the 2 missed Bookings to be automatically rescheduled. This seems pretty basic, and I may be missing something. Any help is appreciated!

Thanks!

  • Suggested answer
    J Coad Profile Picture
    72 on at
    RE: Optimizing Bookings that our Resources did not complete

    I figured this one out - Just use a recurring Bulk delete on Bookings that are still Scheduled 24 hours after their booking date. Have it run once a day at  midnight.

    2023_2D00_01_2D00_25-13_5F00_54_5F00_13_2D00_Bulk-Delete-Operation_5F00_-Remove-Old-Bookings-_2D00_-Microsoft-Dynamics-365.png

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