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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Invalid Licenses or In...
Customer experience | Sales, Customer Insights,...
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Invalid Licenses or Insufficient per App license

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Posted on by Ramon L 149

Hi All

I hope someone can help me. My users were working fine last week capturing timesheets in the CRM, but since late Thursday afternoon my users started to get an error:

pastedimage1614692399103v1.png

it's slowly starting to affect more and more users, I'm now sitting at 18 users who are getting the following error, and I'm at a loss. I have logged a call with the MS guys, but the workaround seems to be only a temp one. I'm wondering if anyone has ever seen this error and if so, how did you manage to fix it. It's getting worse and I can't seem to find a solution for this error. i did check the roles permissions of the users and nothing changed on that side at all

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  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    Hey Ramon

    This behavior might happen if your users have a Dynamics Team Member license, if they're using a different application than "Project Resource hub" and they don't have one of the associated security roles to that application as indicated on the licensing guide page 23 (Project resource, project timesheet delegate, project timesheet user).  Users with a team member license do not have access to custom (model driven or canvas) apps, so they will get this message if there's no other license assigned (either Full Dynamics license or PowerApps licenses)

  • dunnnw Profile Picture
    dunnnw 10 on at

    Hi Ramon,

    We’ve been running into this as well, and I’m wondering if you had any luck finding a resolution.

    Thank you,

    Nick

  • PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    Hey!

    You should check the licenses assigned to the users. If the user has Team Member and they're trying to access a custom app or an app different to the ones they're supposed to (For example, user trying to access Sales Hub, where they should only be accessing Sales team member, customer Service Team Member or Project Resource Hub).

    Also, this behavior might happen if users have assigned a FlowFree/PowerAutomateFree license that may be taking precedence over other licenses.

  • dunnnw Profile Picture
    dunnnw 10 on at

    Thank you, Daniel. What we're not understanding is why it's not affecting all Users and why this suddenly became an issue when the Security Roles and Team Members haven't been modified in several months.

    We've been able to get around it by promoting one User to System Administrator temporarily, but that is not sustainable. We're worried that it's going to slowly affect more Users over time like Ramon stated.

  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    hey Dunn, Ramón.

    ON https://docs.microsoft.com/en-us/dynamics365/get-started/team-members-license and https://community.dynamics.com/365/f/dynamics-365-general-forum/413483/dynamics-365-crm-team-member-license-enforcement-quick-reference you have information about the Team Member license enforcement. Basically, users with Team Member licenses can only access certain apps (Sales team Member, Customer Service Team Member or Project Resource Hub). They shouldn't be able to access other apps (unless they're admins OR there's a PowerApps per app assigned to the environment).  This enforcement took place between February and March.

    This enforcement however also applies to some other licenses as well: PowerAutomateFree, Viral licenses, etc, meaning that these type of users will no longer be able to access custom apps on dynamics (unless same previous exceptions: sysAdmin/SysCustomizer roles or PowerApps licenses).  Please ensure your users have the appropriate license (Dynamics 365 Enterprise, Professional or PowerApps per user).

  • Ramon L Profile Picture
    Ramon L 149 on at

    Hey NIck

    Sorry for the late reply, but I found a suitable workaround for now. I think the issue is caused by a Unified Interface upgrade done on the system. using some of the advice shown above I managed to check the security settings on my CRM and then checked the links in the URL. I found some of the users that are configured incorrectly. I simply reversed engineered the user's security access and eliminated the one role in the CRM that was blocking the user's ability to see the tab. It's a real pain, using a dirty fix, for now, has helped, but I have to agree with the guys, the dynamics team member licenses is a suitable fix, but it does not work for all my users .. it worked for about 30 of 128 users having the issue

  • Ramon L Profile Picture
    Ramon L 149 on at

    Hi Daniel, thanks for the update. I have taken time out to try to figure out what happened. Seems we had an upgrade to the Unified interface and it's messed will all my security settings... It's a real pain cause I'm not sure why some users are fine and others are unable to access anything. I'm still stuck with a dirty workaround right now, but the time frames for approvals of timesheets and expenses was a rushed one...

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