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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Not able to download f...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Not able to download financial reports with 'Include all reporting units' option

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Posted on by AZ-11060126-0 12
We started to experience issues extracting reporting pack with an option to include all reporting units since last Friday 02/08/2024. 
We can view all the generated reports and download them one by one but not able to download all the reports with 'Include all reporting units' option chosen. 
The error message below appeared:
We didn't change any financial reports security or access settings. It just suddenly stopped working.
 
Can anyone help fixing this issue?
I have the same question (0)
  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,803 Most Valuable Professional on at
    Hi,
     
    As per you you have not changed anything, assuming this is correct.
     
    Can you try the datamart reset from the MR and try?
     
    What if you try to export using Sys admin role?
     
  • Suggested answer
    BillurSamdancioglu Profile Picture
    BillurSamdancioglu 20,713 Most Valuable Professional on at
    As Ramit mentioned, please try Data Mart reset if nothing has been changed.
     
  • Suggested answer
    Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,627 Moderator on at
    As Ramit suggested, I would try the export using System admin role.  Also try exporting in different browsers.  If neither of those help, you can try resetting the Datamart, but this looks like an export issue, not a report generation issue.  
  • AZ-11060126-0 Profile Picture
    AZ-11060126-0 12 on at
    Thank you Ramit, Billur and Frank , the system admin role can export the reports with no issue. But regional accountants cannot. We will try resetting the Datamart. 
  • Suggested answer
    BillurSamdancioglu Profile Picture
    BillurSamdancioglu 20,713 Most Valuable Professional on at
    If admin can but users cant , in this case it is not about the Data mart but security roles.
  • Waed Ayyad Profile Picture
    Waed Ayyad 9,089 Super User 2026 Season 1 on at
    Hi,

    Is your issue resolved?  If yes, mark the answers that helped you as verified.

    Thanks
    Waed Ayyad
     
  • AZ-11060126-0 Profile Picture
    AZ-11060126-0 12 on at
    Hi Waed, this issue hasn't been resolved yet. we are reluctant to try reset the data mart as the month end closing is coming soon. Also, as Frank suggested, this looks like an export issue, not a report generation issue. Regional accountants can view the reports generated or download the individual report, but just not able to export with the "include all reporting units" function selected. 
  • Suggested answer
    Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,627 Moderator on at
    Are you using custom security roles or out of the box roles?  Try granting one of the users Accounting manager role and see if that resolves the issue.
  • CU-19081602-6 Profile Picture
    CU-19081602-6 4 on at
    Hi Frank,
     
    I have the exact same issue. We have custom security roles, but the Accounting manager role is included in these custom security roles. 
    I am able to export the report when not selecting the "Include all reporting units" toggle.

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