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Quote Detail switching to write-in product leaves productid populated

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I have a plugin that is pulling in additional information after a product is selected. When a write-in is selected I also am doing some work. However, what I'm finding is that if you create a quote detail record with an existing product, then update it to a write-in product type that the productid does not clear out like it should. This causes me multiple problems downstream as the quote detail name and the product name are both wrong. They are the concatenation of the original existing product plus the write in product name. I tried to write a plugin that fixes the issue but I get an error because once you set the isproductoverridden to true then any update to the productid field causes an internal error. Looking for a way to get the productid cleared when a quote detail line is switched to write-in.

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Gus Gonzalez 27,113 on at

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Andrew, have you tried creating a Business Rule that can clear that field for you when you enter a write-in product?

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Community Member on at

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Basically yes. I created a form script that did not work.

OnChange of the isproductoverridden: If isproductoverridden = true then set the productid field to null

I also tried in a plugin, but will get an exception that you cannot set the productid when the isproductoverridden is true.

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Shivkant Soni 90 on at

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Hi Andrew,

This might sound like a stupid question to you but would appreciate if you can share details. I tried updating the specific attribute in question here "isproductoverridden" from it is read only once I save the record. Also, I tried using a console it does not throw any exception executes successfully but when I again retrieve the record the value is still what it was before.

Can you share details on how are you updating the attribute value?

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Andrew Esther 35 on at

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isproductoverridden is being changed on the CRM form. It is not disabled for me when doing updates. When you switch to write-in products the existing product (productid) field automatically hides itself and the Write-In product name (productdescription) fields appears. For some reason the productid does not get cleared. However if you switch from write-in back to existing (isproductoverridden) then it does properly clear the write in product name (productdescription).

This is part of the form script I added which does not work.

function isproductoverridenChangedHandler(context) {

var formContext = context.getFormContext();

var isproductoverridden = formContext.getAttribute('isproductoverridden').getValue();

var attr_productid = formContext.getAttribute('productid');

if (isproductoverridden) {

// clear product

attr_productid.setValue(null);

attr_productid.setSubmitMode('dirty');

}

}

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Shivkant Soni 90 on at

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Hi Andrew,

If its clearing the value on changing its value back to Existing product. You might want to try something like this in your code. I know it is redundant to do so, but still it might perform as you expect it to programmatically rather than manually doing it.

function isproductoverridenChangedHandler(context) {

var formContext = context.getFormContext();

var isproductoverridden = formContext.getAttribute('isproductoverridden').getValue();

var productOverriddenField = formContext.getAttribute(“isproductoverridden”);

var attr_productid = formContext.getAttribute('productid');

if (isproductoverridden) {

productOverriddenField.setValue(false);

productOverriddenField.fireOnChange();

productOverriddenField.setValue(true);

}

}

Triggering fireOnChange should trigger the OOB functionality that you are experiencing when it is being set back to Existing product.

Hope it helps you to acheive what you are trying to. Please mark it verified if it did :)

Stay safe and Stay healthy!

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Community Member on at

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There was a response that said I needed to call the fireOnChange() to call the events. That makes sense but did not actually work. The productid field is still populated after save.

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