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Fixed Asset G/L Journal lines disappear

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Posted on by 8
Hi All,
 
May I know why the Fixed Asset G/L Journal lines will disappear when I close the page and reopen it?
 
This issue only happens when I run Calculation Depreciation, and there is no issue when Acquire. Besides, when I run Calculation Depreciation again for another FA, the disappeared lines will appear back to the page, why??
 
Please note that All non-MS extensions are uninstalled.
 
  • Suggested answer
    Yasas Profile Picture
    Yasas 53 on at
    Fixed Asset G/L Journal lines disappear
    Hi,
     
    Please check all the batches in FA journal after you run the depreciation calculation.
     
    BR,
    Yasas. 
  • Suggested answer
    Judy Profile Picture
    Judy on at
    Fixed Asset G/L Journal lines disappear
    Please mark the helpful answers so that you can help others on the forum who has the same issue.
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 3,553 Super User on at
    Fixed Asset G/L Journal lines disappear
    this is a really strange situation. without further testing, I don't have specific thoughts on how to troubleshoot this. however, you could try to create a new batch and see if anything changes. please also check with your dev if they can find anything from backend if you could easily replicate the issue in a sandbox if possible. 
    if all fails, I'm afraid you or your partner can create a ticket for MS
  • Fixed Asset G/L Journal lines disappear
    Hi Jun,
     
    I'm sure that the batch never changes as I checked the change log, and the batch always shows "Default" during the process. That's why I'm confused.
     
    Now the issue affects our daily production work. Do you have any other insight? Much appreciate!
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 3,553 Super User on at
    Fixed Asset G/L Journal lines disappear
    are you sure you are on the same batch when that happens? In theory, this is not possible, the lines should always there unless they are filtered out or user looks at a different batch.
  • Judy Profile Picture
    Judy on at
    Fixed Asset G/L Journal lines disappear
    I cannot reproduce the issue on my demo environment.
    Please raise a ticket with Microsoft for further investigation.
     

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