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ReportHello All,
I want to retrieve all members(users) of Public queue using Plug-in.
Please help me for that.
Thank you in advance!
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Hello All,
I want to retrieve all members(users) of Public queue using Plug-in.
Please help me for that.
Thank you in advance!
Hi Bhavika:
Queue and members(users) are 1:N relationship, retrieve all members equals retrieve child records.
If so, you can refer following link to know how to retrieve related records:
How to get the users from the specific team using plugin - MS CRM 2011 (microsoft.com)
Thank you for response! but I want to get using c# plug-in code.
Hi Bhavika,
In Customer Service, in case settings, you can create two types of queues:
Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user’s views.
Public queues: Create to let everyone in the organization view the queue and all the items it contains.
So users doesn't need to be added to public queues that everyone can see explicitly.
By default, only private queues can show members sub-grid in the form:
#1
Muhammad Shahzad Sh...
51
Most Valuable Professional
#2
Ramesh Kumar
42
#3
David Shaw_UK
27
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