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Hello All,
I want to retrieve all members(users) of Public queue using Plug-in.
Please help me for that.
Thank you in advance!
Hi Bhavika,
In Customer Service, in case settings, you can create two types of queues:
Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user’s views.Public queues: Create to let everyone in the organization view the queue and all the items it contains.
So users doesn't need to be added to public queues that everyone can see explicitly.
By default, only private queues can show members sub-grid in the form:
Thank you for response! but I want to get using c# plug-in code.
Hi Bhavika:
Queue and members(users) are 1:N relationship, retrieve all members equals retrieve child records.
If so, you can refer following link to know how to retrieve related records:
Retrieve related entity records along wih the Primary entity using Retrieve Method | Microsoft Dynamics 365 CRM Tips and Tricks (inogic.com)
How to get the users from the specific team using plugin - MS CRM 2011 (microsoft.com)
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