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Remote Assist & Teams License? Or Just Remote Assist License?

Posted on by Microsoft Employee

If i have technician, Tech A, who 90% of the time will be using the HL2 with Remote Assist but 10% of the time will be sitting at computer and may need to be a Teams call. 

Does Tech A's Remote Assist License include an underlying Teams license? Or for that 10% of the time does Tech A also need a Microsoft Teams license in addition to him Remote Assist License?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Remote Assist & Teams License? Or Just Remote Assist License?

    Thanks @Alexander

  • Suggested answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: Remote Assist & Teams License? Or Just Remote Assist License?

    A Dynamics 365 Remote Assist license includes the following three products needed to use most features available in the Dynamics 365 Remote Assist HoloLens app, mobile app, or web app:

    - Dynamics 365 Remote Assist

    - Microsoft Teams

    - Common Data Service (CDS)

    docs.microsoft.com/.../requirements

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