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Customer experience | Sales, Customer Insights,...
Answered

Contact search customization

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Posted on by 68
Hi ALL
 
Is it possible to customize the fields displayed when searching for a contact? For example, if I search for "Johnson," multiple records appear, but without showing the related client name, the user may not be able to identify the correct one. If this customization is possible, how can it be done?
 
Thanks
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  • Suggested answer
    Muhammad.Affan Profile Picture
    Moderator on at
    Hi There,
     
    I had drafted a response for your query in this thread. Have a look, if you still face issues we can discuss about it. 
     
     
    Thanks
    Affan
    Finally, once you have determined the answer, please do not forget to click Yes under "Did this answer your question?" to close this thread.
     

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