web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
Sign Up for Ask a Community Pro Today!
Introducing our New Video Series: Community Spotlight
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Error received when qu...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Error received when qualifying a lead (activity ID: 4dbd4819-e278-4728-92be-2dff7e9ebd34)

(0) ShareShare
ReportReport
Posted on by rtrickey 15

Hi 

One of our users is getting this error when trying to qualify a lead:

pastedimage1600929708349v1.png

The error message is as follows:

"Exception Message: You do not have {0} permission to access {1} records. Contact your Microsoft Dynamics 365 administrator for help.

ErrorCode: -2147220960
HexErrorCode: 0x80040220

Activity Id: 4dbd4819-e278-4728-92be-2dff7e9ebd34"

It only happens with certain leads though. Has anyone seen this before?

I have the same question (0)
  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi Ryan,

    Has the problem been solved?

    Please click Yes under "Did this answer your question?" to close this thread.

    Thanks.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    Can you please download log file from dialog window and share to check this issue.

    Also, You can get detailed error from Network Tab Developer Tool (Hit F12). Perform your operation then check network tab to get detailed error.

    Check below  article fo rminimum privilege required for Lead Qualification.

    xrmdynamicscrm.wordpress.com/.../

    Please mark my answer verified if i were helpful

  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi Ryan,

    Please refer to these blogs to find the missing permission.

    danielbergsten.wordpress.com/.../

    www.businessintelligenceinfo.com/.../model-driven-power-apps-and-permission-issues

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!
Sign Up for Ask a Community Pro Today!
Introducing our New Video Series: Community Spotlight

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the December Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 102 Super User 2025 Season 2

#2
Pallavi Phade Profile Picture

Pallavi Phade 91

#3
TAHER_El_Mehdi Profile Picture

TAHER_El_Mehdi 58

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans