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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Opening Record from Dy...
Customer experience | Sales, Customer Insights,...
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Opening Record from Dynamics 365 App for Outlook not using my default browser

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Posted on by MikeC282 2,171

Hi all,

Just realised this problem recently and not sure if it's cause of a recent update but now when I use the Dynamics 365 app for Outlook on a email and try to open a record in browser it's not opening it in Chrome.

So you can see below the default web browser app is set to Chrome.

pastedimage1643582244068v1.png

I then through Outlook click on the Dynamics 365 app for Outlook on a email.

pastedimage1643582361201v2.png

When I click the view in browser:

pastedimage1643582394816v3.png

It doesn't open it in chrome....

pastedimage1643582503800v4.png

I believe this is Edge but why does it force me to open a record in Edge and not Chrome?

Kind regards,

Mike

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  • Suggested answer
    Venkatesh Nadar Profile Picture
    Venkatesh Nadar on at
    RE: Opening Record from Dynamics 365 App for Outlook not using my default browser

    Hi, 

    As per the article -How to deploy Dynamics 365 App for Outlook | Microsoft Docs chrome is supported as default browser. However, this action is triggered from the outlook app.

    We need to work with the Outlook team to understand the cause for this behavior, can you open a ticket with the Outlook team to investigate on it?

    Hope this helps!

    Regards,

    Venkatesh N

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