I have set up WhatsApp and SMSChannels with their respective Workstreams in the D365 Customer Service Admin Center with the Same Number.
The number is configured through Twilio for both WhatsApp and SMS channels.
For the SMS channel, it automatically associates the contact as customer for the incoming SMS conversation.
But for the WhatsApp channel, does not associate the contact automatically as customer for the incoming WhatsApp conversation, unlike the SMS channel.
If I select manually the contact then it associates the contact as customer for the incoming WhatsApp conversation. How can it automatically associate the contact as customer for the incoming WhatsApp Conversation similar to SMS conversation?
Why it automatically associated for SMS but not for the WhatsApp channel?
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