We have been using invoice capture for a few weeks and we are finding many PO invoices are getting captured, but get stuck with a status of /in processing/.
Once it gets this status, we cannot edit the invoice or void it. It is permanently stuck and cannot be edited.
When we click on /Start Review/, we get this error message:
It seems to be caused by invoice capture not being able to identify the vendor, even though we have vendor rules.
This is making invoice capture impossible to use.
Can you help us resolve this issue.