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Plugin is stuck, won't unregister using XRM toolbox

Posted on by 10

Having an issue with unregistering a plugin.

I created a new plugin, registered it with no issues.  It errored out on the first run (C# code within the plugin). I fixed the code and updated it.  When performing an update that triggers the plugin, I received the following error:

"Business Process Error. Please contact s system admin. The HSL Rules Engine cleanup dialog needs to be run and delete this plugin step". 

pastedimage1682786266428v1.png

So I tried doing that but also received an error. I tried unregistering it using CRM tool box & re-registering, as well as unregistering, changing the the name, and re-registering. To no avail.

pastedimage1682786742913v4.png

'The configuration for plugin step 6b85e3b5-22e6-ed11-a7c7-002248081a5e 'Hsl.Crm.RulesEngine.Plugins.RulesEngineActionPlugin: Update of queueitem' is invalid." 

Details: The configuration for plugin step 6b85e3b5-22e6-ed11-a7c7-002248081a5e 'Hsl.Crm.RulesEngine.Plugins.RulesEngineActionPlugin: Update of queueitem' is invalid. Stack: Error: The configuration for plugin step 6b85e3b5-22e6-ed11-a7c7-n02248081a5e 'Hsl.Crm.RulesEngine.Plugins.RulesEngineActionPlugin: Update of queueitem' is invalid. at ourcompany-dev.crm.dynamics.com/.../Libraries.js:1:22069 at Object.processFail (ourcompany-dev.crm.dynamics.com/.../Libraries.js:1:22998) at o xxx/WebResources/hsl_/RulesEngineUI/Scripts/Libraries.js:1:4485) at t.async.r.onload (ourcompany-dev.crm.dynamics.com/.../Libraries.js:1:4231)


Please help.

  • Verified answer
    ankit_singhal Profile Picture
    ankit_singhal 560 on at
    RE: Plugin is stuck, won't unregister using XRM toolbox

    This is Hitachi Solutions Business Rules Engine. I think you are using Hitachi solution. When you are trying to register your plugin then there may be some dependency on that solution. Try to disable all thrid party plugin then register your plugin or connect with Hitachi.

  • Suggested answer
    Guido Preite Profile Picture
    Guido Preite 54,063 Moderator on at
    RE: Plugin is stuck, won't unregister using XRM toolbox

    that Hsl.Crm.RulesEngine.Plugins looks like a product of Hitachi Solutions (this one)

    https://appsource.microsoft.com/en-us/product/web-apps/hitachi-solutions-america.hs_businessrulesengine

    if it is causing issue with the deployment of other plugins you will need to contact Hitachi to fix this problem

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