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Unable to schedule service activities

Posted on by 145

Hi,

I'm trying to create service activities related to a case based on services. After creating the service activities they are displayed normally in the schedule board under 'Unscheduled Service activities'. However, when I want to drag the service activities to a resource in the schedule board, nothing happens. Additionally, when I try to look for availability of resources for the service activities, I get the message that no resources are available, while there are.

Does anyone know how to resolve this issue?

Is there something wrong with my settings?:

Settings for service activities:

pastedimage1640348895880v1.png

Settings for the service:

pastedimage1640348986390v3.png

Thank you in advance!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to schedule service activities

    Hi JR61,

    You can refer following document: 

    Schedule a service activity in Service Scheduling (Dynamics 365 Customer Service) | Microsoft Docs

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