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Hi,
I'm trying to create service activities related to a case based on services. After creating the service activities they are displayed normally in the schedule board under 'Unscheduled Service activities'. However, when I want to drag the service activities to a resource in the schedule board, nothing happens. Additionally, when I try to look for availability of resources for the service activities, I get the message that no resources are available, while there are.
Does anyone know how to resolve this issue?
Is there something wrong with my settings?:
Settings for service activities:
Settings for the service:
Thank you in advance!
Hi JR61,
You can refer following document:
Schedule a service activity in Service Scheduling (Dynamics 365 Customer Service) | Microsoft Docs
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