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Unable to schedule service activities

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Posted on by CU17101358-0

48

Hi,

I'm trying to create service activities related to a case based on services. After creating the service activities they are displayed normally in the schedule board under 'Unscheduled Service activities'. However, when I want to drag the service activities to a resource in the schedule board, nothing happens. Additionally, when I try to look for availability of resources for the service activities, I get the message that no resources are available, while there are.

Does anyone know how to resolve this issue?

Is there something wrong with my settings?:

Settings for service activities:

Settings for the service:

Thank you in advance!

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Hi JR61,

You can refer following document:

Schedule a service activity in Service Scheduling (Dynamics 365 Customer Service) | Microsoft Docs

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