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Customer experience | Sales, Customer Insights,...
Answered

Segment not getting refreshed

Posted on by 49
Hi All,
 
Kindly Clarify my 2 basic doubts:

Doubt 1:
  1. Created Segment (select contact above age 45) , used in journey and it was fine.(Refresh rate - automatic refresh in Segments)
  2. Next day, I modified few contact age above 45 to come under the same segment, But could not see them coming through nor journey running for  that contact.
  3. I did the hard refresh on segments and Journey page but nothing worked. What might be the problem .
  4. Also how to avoid that journey running for the 5 members(ran previous day) and just only run for 2 members whose age has been changed to meet the condition.
    5. kindly help to resolve it. Expecting to see 7 members in below screen.
 

 


     
    • Verified answer
      Leah Ju Profile Picture
      Leah Ju Microsoft Employee on at
      Segment not getting refreshed
      Hi,
      Segment members are automatically refreshed, if the number is not consistent, check as follows:
      When you create journey based on segment, you can select the frequency:

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