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Customer experience | Sales, Customer Insights,...
Answered

Segment not getting refreshed

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Posted on by 67
Hi All,
 
Kindly Clarify my 2 basic doubts:

Doubt 1:
  1. Created Segment (select contact above age 45) , used in journey and it was fine.(Refresh rate - automatic refresh in Segments)
  2. Next day, I modified few contact age above 45 to come under the same segment, But could not see them coming through nor journey running for  that contact.
  3. I did the hard refresh on segments and Journey page but nothing worked. What might be the problem .
  4. Also how to avoid that journey running for the 5 members(ran previous day) and just only run for 2 members whose age has been changed to meet the condition.
    5. kindly help to resolve it. Expecting to see 7 members in below screen.
 

 


     
    • Verified answer
      Leah Ju Profile Picture
      Microsoft Employee on at
      Segment not getting refreshed
      Hi,
      Segment members are automatically refreshed, if the number is not consistent, check as follows:
      When you create journey based on segment, you can select the frequency:

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