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Customer experience | Sales, Customer Insights,...
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Notes on an entity - can they be made private?

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Posted on by 10

Hi

I've had a request that when notes are added to a contact entity or account entity in D365 (Sales) can those notes only be visible to certain users? A bit like a field security profile I suspect but on the actual "notes" section. I've never had this request before as the whole purpose of notes, in my opinion, is for continuity of client/customer care. These notes may be sensitive in nature due to the work being done, so I can see why they would want, however I can't see how this could be done.

What other options would there be for them to have sensitive information within the record but only visible to certain users.

thanks

CM

I have the same question (0)
  • Verified answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at
    RE: Notes on an entity - can they be made private?

    Hello,

    There is no easy way of doing it. The only thing that I can think of is the plugin that will handle RetrieveMultiple message for annotation entity, and tweak the filter based on the calling user.

  • Cathy M Profile Picture
    10 on at
    RE: Notes on an entity - can they be made private?

    thank you. Appreciate your response. CM

  • Suggested answer
    Yoshika Suzuki Profile Picture
    on at
    RE: Notes on an entity - can they be made private?

    Depending on the cascading process, viewing can be restricted.

    learn.microsoft.com/.../configure-entity-relationship-cascading-behavior

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