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Customer Service forum

365 Online Portal [BUG] : Profile Page

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Posted on by 155

When a Portal Profile Web form (Contact Form) is edited when ever users trys to save/update their profile in the portal an error message (my error below) pops up.

I have been able to recreate this in my Dev environment and my Demo (Trial) environment.

8233.dx.PNG

I m on Dynamics 365 Online

any body come up with this or is there a workaround?

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  • Suggested answer
    Nadeeja Bomiriya Profile Picture
    6,804 on at
    RE: 365 Online Portal [BUG] : Profile Page

    Hi Teddy,

    Hope your issue is resolved.  I suggested an answer to a similar issue today.  You could try the same.

    Try restarting the Portal.  Instructions are below.

    dyn365apps.com/.../dynamics-365-portal-issues-try-restarting-the-portal

  • Suggested answer
    Nadeeja Bomiriya Profile Picture
    6,804 on at
    RE: 365 Online Portal [BUG] : Profile Page

    Hi Teddy,

    I recently provisioned a new Dynamics 365 trial and Portal Add-on and it worked for me without an issue.  You could try a trial in another region to see if the issue is across all regions.  I did notice few people having this issue.

    Best thing to do is to create a support ticket with Microsoft to have look at it.  Unfortunately, without tracing capability it's difficult to troubleshoot this.

    Cheers,

    Nadeeja

    My Blog: http://dyn365apps.com/

    Follow me on Twitter: https://twitter.com/dyn365apps

    LinkedIn: https://www.linkedin.com/in/nadeeja

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