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Getting two cases under related tab

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Posted on by Sales Professional

Getting two cases under related tab -one in Related-common and another one in related -service

Need to hide case under Related-common

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CRMJetty 3,508 on at

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RE: Getting two cases under related tab

Hello,

Pls follow this step,

Go to Settings > Customizations > Customize the System, then expand Entities > Opportunity > Forms, open the Opportunity main form.

Refer this link,

https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/366732/hide-related-tab-from-the-case-for-interactive-experience-form

I hope it helps,

Thanks.
Community Member Microsoft Employee on at

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RE: Getting two cases under related tab

Hi Partner,

Has the problem been solved? Any updates?

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Suggested answer

Pawar Pravin 5,229 on at

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RE: Getting two cases under related tab

It may be because two relationship between account and case. Anyway you can remove one from navigation pane as suggest above.
Community Member Microsoft Employee on at

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RE: Getting two cases under related tab

Hi partner,

You can remove it from the ‘relate-common’ navigation.

1.Go Settings > Customization > Customize the system > Entities > Account > Form > main form.

2.Clicking ‘Navigation’ to edit, click option you don’t need at the left pane of the page.

3.Clicking ‘Remove’ button, save and publish it.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.