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Customer experience | Sales, Customer Insights,...
Suggested Answer

Sync guest mailbox to D365

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Posted on by

Hi,

Is it possible to sync guest (azure ad account) mailbox in outlook for calendar availability in appointment booking.

Thanks

I have the same question (0)
  • Suggested answer
    Venkatesh Nadar Profile Picture
    on at

    Hi,

    Guest user created in AD cant be synced to Dynamics CRM without valid active license. 

    If we provide a valid Dynamics CRM License then the user gets created-

    pastedimage1635425437310v1.png

    Hope this helps!

    Regards,

    Venkatesh N

  • JeffGreenrc Profile Picture
    on at

    That i know already.

    What i am asking is about the mailbox. Is it possible to setup guest mailbox in D365? so that appointments can be booked against them in D365?

  • Venkatesh Nadar Profile Picture
    on at

    Hi,

    Is the mailbox for the guest user available in same tenant or is it from a different tenant or is it from Exchange On-Premise?

    Regards,

    Venkatesh N

  • JeffGreenrc Profile Picture
    on at

    its a guest user so i am assuming it will be on gues (Tenant)

  • Suggested answer
    Venkatesh Nadar Profile Picture
    on at

    Hi,

    If it is from different tenant and the EXO then it will be unsupported scenario.

    If it is from Exchange On-Premise server. When we need to set up an Hybrid integration - Connect to Exchange Server (on-premises) - Power Platform | Microsoft Docs

    Regards,

    Venkatesh N

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