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When a try to complete a bookable resource booking with end time before estimated arrival time, I get a warning?Should it not be possible to complete a bookable Resource booking before the Estimated Arrival Time?As I have a use case, were we would like to have the original estimated arrival time, and the resource will make the timestamps for the actual arrival time and end time.
How are you trying to update the booking? I find this occurs when you try to circumvent the booking process of Scheduled, Traveling, In Progress, Completed. Please let me know how you're updating and we can go from there.
Hi Scott, I tried to reproduce this myself, and yes, there could be cases where for example a tech has an ETA of 11:00, a previous job finishes early, he gets onsite and fixes the problem at 10:55. So if for some reason Iseni wants to keep the original ETA for reporting purposes, this is indeed not possible b/c of a hard-coded rule.
We follow the process of changing to Scheduled, Traveling, In Progress, Completed.
However, the issue occurs when a booking is completed before the estimated arrival time.
And as Alexander Heinze mentions, we want to keep the estimated arrival time for reporting. However this is not possible as I am forced to update EAT to be before completing.
We have had a similar issue in the past.
We got around it by creating a custom EAT field which is entered manually just for reporting purposes. Which left the standard EAT field to be driven by the system and read only.
Couldn't find this in Ideas portal, so have submitted an idea, please vote : experience.dynamics.com/.../
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