Announcements
No record found.
The time appears to be automatically converted to UTC in the activity timeline. Is there a way to force it to show local time?
If not, are there plans for the future to allow this?
Thanks,Ben
Hi Ben - the UTC time is shown to disambiguate the end user's activity across timezones. Is the suggestion here to view the timeline in the timezone of the viewer, i.e. yours?
Correct, perhaps using the Customer Insights System Timezone. Otherwise the end user will have to add 12-13 hours on each time (for the NZ timezone)
Hi Ben,
Customer Insights does offer a Customers view in our app, which serve as a basic example of what data is in CI for a single customer. This page is not aiming to be a main consumption place of CI data for our users.
This is why scenarios like adapting to the user's local time zone are not supported.
The recommended consumption service for CI data is Dataverse with its Power Platform connectors and API. Learn more about working with Customer Insights data in Microsoft Dataverse.
Hi Nils,
Having activities only in UTC is frustrating. Especially when showing data to users, where time will be off.
We are showing the timeline in D365 CE with the Customer Insights customer card add-in, which I guess would be characterized as "main consumption". I believe that time zone is also UTC there?
Having the UI respect the time-zone settting in CI is certainly great wish from us.
I see that the current solutions we provide are limiting the readability of these time stamps in both the CI web app and in our D365 card add-in. I assume the problem is with displaying activity timestamps, not the fact that the activity table stores dates in UTC.
About the timeline in the D365 card-add-in:
The mid-term goal is to use the standard timeline component for PP apps rather than our custom one. This will show CI activities with the same level of user experience as other timeline data in Power Apps and Dynamics 365 products.
About Customer view in CI:
We would like to invite you to propose this additional functionality in our Ideas forum to gather further input and votes. Please describe when and how you would like to see raw data (UTC) and when which time zone.
Hello,
Can you please try the following.
1. Navigate to your CRM or DataVerse environment
2. Click Gear Icon at the top --> Select Personalization Settings
3. Change the TimeZone to your Local TimeZone
That's it :-)
Ok, created this idea. Hope it makes sense.
experience.dynamics.com/.../
Thank you very much for this input.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
ManoVerse 202 Super User 2026 Season 1
CU11031447-0 100
NeerajPawar 70
