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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CrmTicketKey is expired
Customer experience | Sales, Customer Insights,...
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CrmTicketKey is expired

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Posted on by Community Member Microsoft Employee

The current active key (KeyType : CrmTicketKey) is expired. This may indicate that a key is not being regenerated correctly. Current Active Key : CrmKey(Id:XXXX-XXXX-XXXX-XXXXXXX, ScaleGroupId:00000000-0000-0000-0000-000000000000, KeyType:CrmTicketKey, Expired:True, ValidOn:03/18/2022 13:21:20, ExpiresOn:03/20/2022 13:21:20, CreatedOn:03/18/2022 13:21:20, CreatedBy:NT AUTHORITY\NETWORK SERVICE. Key Setting : CrmKeySetting(Id:XXXXX-XXXXXX-XXXXX-XXXXXXXX, KeyType:CrmTicketKey, KeyLength:128, KeyGenerationInterval:24, KeyTimeToLive:48, CryptoTimeToLive:24, Algorithm:HMACSHA256, ArchiveLength:1, Enabled:True, ActiveKeys:[ScaleGroupId=00000000-0000-0000-0000-000000000000,ActiveKeyId=XXXXXXXX-XXXX-XXXXX-XXXXXXXX])

 We are facing this issue in our Production environment and not in our UAT environment. We have checked many different ways but no use can anyone suggest how to handle this issue?
Thank you .

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CrmTicketKey is expired

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CrmTicketKey is expired

    Thanks from replying !

    Article that you have shared is referring to "CrmWRPCTokenKey" but we are getting the error message for "CrmTicketKey". I didn't understand both are same or different?

  • Suggested answer
    Gustavo Longo Profile Picture
    Gustavo Longo on at
    RE: CrmTicketKey is expired

    Hello Bharath,

    Hope you are well.

    Please, refer for these articles:

    docs.microsoft.com/.../dynamics-crm-crmwrpctokenkey-errors

    blogs.msdn.microsoft.com/.../

    docs.microsoft.com/.../hh699824(v=crm.6)

    Regards,

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