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Customer experience | Sales, Customer Insights,...
Suggested Answer

Make a call from CRM phone app

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Posted on by 15

Hi ,

We have business phone number and mobile number fields in CRM mobile app. How can we make it clickable so that it can make the call once clicked to contact selected.

Appreciate help.

Thank you

I have the same question (0)
  • Suggested answer
    dian74 Profile Picture
    2,477 Most Valuable Professional on at

    You can use the telephone fields for contacts and accounts and add your own, but the custom phone number fields should be a single line of text field with a type of 'Phone'. 

    PLEASE MARK AS VERIFIED IF HELPFUL

    pastedimage1618945393979v1.png

  • Suggested answer
    Yoshika Suzuki Profile Picture
    on at

    Does this document help you?

    docs.microsoft.com/.../connect-with-customers

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