Expense management OCR not working

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Posted on by Anthony Blake

3,092 Super User 2026 Season 1

Hi Everyone

I'm having issues with the Expense management OCR in a Tier 2 Sandbox environment.

Following this documentation:

https://learn.microsoft.com/en-us/dynamics365/project-operations/expense/match-receipt-expense-ocr#installation

I have installed the Expense Management Add-In in LCS

I have enabled Expense reports re-imagined

I cannot see the feature: "Auto-match and create expense from receipt" in feature management - is this the issue? Are there any prerequisites to seeing/enabling this feature?

Thanks,

Anthony

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Anthony Blake 3,092 Super User 2026 Season 1 on at

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I found the issue almost as soon as I posted the question.

In feature management, I had to go to the Not enabled tab, then filter on the "Feature name" column by "contains" expense to find the OCR feature to switch on. The filter at the top of the form did not find it, as it only searches for "begins with", so "Auto" would have found the correct feature, "expense" did not.

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Jonathan D Struble 128 on at

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Anthony, are you also using the Mobil App for Expense Management? If so, is OCR working there also?

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Anthony Blake 3,092 Super User 2026 Season 1 on at

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Hey Jonathan,

Yes mobile app too - both depend on this feature being turned on in D365 F&SCM Feature Management. Everything worked once I actually found the feature to turn on!

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