We are using the CRM Service functionality, but nothing from onmichannel.
Unfortunately a night update from Microsoft is blocking the use of the application. More specifically customers are not able to add portal comments to an existing case and service agents (CRM users) can't create portal comment activities from the case timeline.
Even users with system administrator role are getting this error. Any suggestion or help is appreciated.
Error:
Exception Message: msdyn_omnichannelconfiguration With Id = d4d91600-6f21-467b-81fe-6757a2791fa1 Does Not Exist
ErrorCode: -2147220969
HexErrorCode: 0x80040217
ErrorDetails:
ApiExceptionSourceKey: Plugin/Microsoft.Crm.ObjectModel.CustomBusinessEntityService
ApiStepKey: 7371cb7d-fc31-ec11-b6e6-000d3ab112a1
ApiDepthKey: 2
ApiActivityIdKey: c9d75590-5275-4353-bbd8-0c33844cb644
ApiPluginSolutionNameKey: System
ApiStepSolutionNameKey: System
ApiExceptionCategory: ClientError
ApiExceptionMessageName: ObjectDoesNotExist
ApiExceptionHttpStatusCode: 404
HelpLink: http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException%3a80040217&client=platform
TraceText:
[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.QueueItemRoutePostOperationPlugin]
[cba57035-547a-4c2a-add4-24eb76b14fd7: QueueItemRoutePostOperationPlugin]
[Microsoft.Dynamics.OmnichannelBase.Plugins: Microsoft.Dynamics.OmnichannelBase.Plugins.EntityRouting.PostOperationQueueItemCreatePlugin]
[e67a1e36-066d-4a8c-b9fd-cd0d082e8ea4: OmniChannel.Plugins.EntityRouting.PostOperationQueueItemCreatePlugin]
Activiteit-id: ec491176-b016-49f4-984d-6c4dba0687b9
