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Hi, I write from Italy. Nav does not insert the bank receipts into distinct. I select "Suggest Documents" and filter by customer code; but it founds nothing!! why?
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Hi, you need to perform a couple of checks:
- Payment method: the one used in bill header does have Bank Receipt = Yes?
- Did you issue the receipts, if required?
- Customer entries: try to apply the same filters used in the report to verify if the are matching entries to process
Thank you Rebussi, but the problem was another; the customer was blocked :-/
Bye bye
Hi Rino,
I just noticed that this issue on the forum is still on the unanswered group.
ISSUE: On select of Suggest Customer Receipts filter by Customer No., no lines were inserted to the journal.
CAUSE: Customer has Blocked=Yes.
Thank you.
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