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Quick create not working anymore for field service after 2020 release wave 2 update? (Product, Service etc)

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I have created quick create forms for work order products and work order services. However after the 2020 release wave 2 update its not longer working. The new "popup" window opens up - but not the quick create? What can be wrong?

  • jieli Profile Picture
    jieli 5 on at
    RE: Quick create not working anymore for field service after 2020 release wave 2 update? (Product, Service etc)

    大家好-这是由于UI的新改进:docs.microsoft.com /.../ usability-improvement-field-service-subgrids-as-dialog

    控制此行为的字段位于称为“作为弹出窗口打开的工作订单子网格记录”的现场服务设置中:docs.microsoft.com/.../configure-default-settings

    我们认为这是对快速创建方案的一种改进,因为它允许用户既可以在工作订单记录的上下文中创建新记录,也可以查看/编辑现有子记录。

    gqqlnzr.jimdo.com,https:/.../motai.jimdofree.com

  • rskadk1 Profile Picture
    rskadk1 880 on at
    RE: Quick create not working anymore for field service after 2020 release wave 2 update? (Product, Service etc)

    Any news on this?

  • rskadk1 Profile Picture
    rskadk1 880 on at
    RE: Quick create not working anymore for field service after 2020 release wave 2 update? (Product, Service etc)

    @Jason

    I get your point - however the quick create is used if ex. you only wan't the user to view ex. 5 fields for creating a work order product. This is very intuiative for the user and very quick since the user will only need to focus on the 5 fields. Where when viewing after create you will see more fields. Further more the quick create is a standard function in CRM, and now it's not working for 5 entities - that doesn't make sence. I know the new subgrid dialog can be turned of, however it is a good improvement. You should be able to use quick create and the new subgrid dialog the same time. So quick create will work on create (if enabled - just like today). And the subgrid dialog when vieweing a record after create!

  • Suggested answer
    JCo Profile Picture
    JCo 305 on at
    RE: Quick create not working anymore for field service after 2020 release wave 2 update? (Product, Service etc)

    Hey all - This is due to a new UI improvement: docs.microsoft.com/.../usability-improvement-field-service-subgrids-as-dialog

    The field which controls this behavior is in Field Service Setting called "Work Order subgrid records open as popups": docs.microsoft.com/.../configure-default-settings

    We think this is an improvement over the quick create scenario since it allows a user to both create new and view/edit existing sub-records from within the context of the work order record.

    Please don't modify the ribbon behavior to get around this. If you don't like it, you can simply disable this via the toggle in Field Service Settings > Other.

    Given that this allows users to interact with the full form without being forced to navigate away, can you help me understand why you would still want the Quick Create forms? Under what circumstances are these QC form interactions still preferable?

  • rskadk1 Profile Picture
    rskadk1 880 on at
    RE: Quick create not working anymore for field service after 2020 release wave 2 update? (Product, Service etc)

    I have temp disabled the new feature in field service settings - until resolved

  • Suggested answer
    Kenny Vaes Profile Picture
    Kenny Vaes 345 on at
    RE: Quick create not working anymore for field service after 2020 release wave 2 update? (Product, Service etc)

    As a workarround you can customize the ribbon command for the New and Add New buttons. It worked for our solution.

    • Hide the Mscrm.SubGrid.bookableresourcebooking.NewRecord button 
    • Customize the Mscrm.SubGrid.bookableresourcebooking.AddNewStandard Command
    • Remove the "Mscrm.HideAddNewForChildEntities" from its display rules

    Your command display rules should look like this.

    pastedimage1601644260359v1.png

    Once MS fixes this I suggest to uncustomize the command again.

  • Kenny Vaes Profile Picture
    Kenny Vaes 345 on at
    RE: Quick create not working anymore for field service after 2020 release wave 2 update? (Product, Service etc)

    Hi, we are facing the same for the booking entity.

    Even after making the related entity field required, the quick create does no longer appear.

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