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I can't access to dynamics 365 sales mobile with a google account

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Posted on by JU-22040758-0

Hi, I need to access to dynamics 365 sales mobile using a google account. The app show me sign with the message that "my account doesn't excist", but from the browser there is no problem.

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Can you help me with this please!

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André Arnaud de Cal... 301,119 Super User 2025 Season 2 on at

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Moved the question to the Dynamics 365 Sales forum.

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PerezAguiar Microsoft Employee on at

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Hey Jorge.

What do you get if you click on "opciones de inicio de sesión"? as far as I've seen, community.dynamics.com/.../can-b2b-guest-users-access-the-dynamics-365-mobile-app if this is a gmail account or something like that, you need to have a valid B2B Guest account. This also points to using an URL authentication (instead of default).

Also, on Field service you have the following official documentation learn.microsoft.com/.../mobile-power-app-faq that points to using deep links. MIght be worth trying

Regards

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