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Service | Customer Service, Contact Center, Fie...
Answered

How to Populate End Time of Bookable Resource Bookings

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Posted on by 65

Hi,

Requesting for your expertise please.  I am new to D365 FSM.

How would I make the end date/time in Bookable Resource Booking an hour later after the Start time?  Can it be done via MS Flow? How?

For Example:

Start Date/Time: 2/14/2021 1PM

End Date/Time (Auto populate) should be: 2/14/2021 2PM

pastedimage1615855359805v1.png

Thank you.

  • Verified answer
    Al Iggs Profile Picture
    Microsoft Employee on at

    Hi Katie, the end time is automatically calculated as start time + duration. Can you elaborate on your use case and how you create these bookings? Usually you would have a RR (Resource Requirement) or a Work Order (which automatically has a RR) with a duration, in your case 1 hour. To book this you can use the Book button on the RR/WO or the Schedule Board (drag and drop or "Find Availability"). The booking will have start and end time populated, if there's travel required the end time will be start + 1 hour + travel.

    Hope that helps.

  • Katie Page Profile Picture
    65 on at

    This helps. I created a web resource for it and it worked. Thank you very much

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