News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Customer Voice integra...

Customer experience | Sales, Customer Insights,...

Suggested answer

Customer Voice integration in Customer Journey

(0) Share

Report

Report

Posted on by Community Member Microsoft Employee

Hi!

I have created a customer journey where a marketing email will be sent out. In the email there is a button with a link to a customer voice-evaluation.

In the customer journey I have set up a trigger that if the person in the journey have submitted the customer voice-form, a new email will be sent out.

The issue here is when I try the customer journey myself, the submitted form are not registered in the journey.

So even if the form is submitted, the customers will not recieve the email and will instead follow the NO-way instead of YES.

Is there anyone who know what might be wrong here?

Thanks alot!

/Sandra

All responses Img

All responses (2)

Answers Img

Answers (0)

cloflyMao 25,198 on at

Like (0)

Report

RE: Customer Voice integration in Customer Journey

Or do you mean customer voice survey button is not visible in marketing email?

If so, please check whether the survey is added as an item to the email tile at same time.

https://docs.microsoft.com/en-us/dynamics365/marketing/customer-voice#dynamics-365-customer-voice-automation-in-customer-journeys

Regards,

Clofly
Suggested answer

cloflyMao 25,198 on at

Like (0)

Report

RE: Customer Voice integration in Customer Journey

Hi Sandra,

Please check whether your project is linked to the environment where the marketing application is installed.

If the right location is chosen, then the survey shall be available in the list.

Regards,

Clofly

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2

Martin Dráb 230,214 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans