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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Convert Option set to MultiSelect Option set

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Posted on by 187

Hi all,

Please can I get some guidance or work around on how to convert an option set values (data) to multiselect option set? And the dependencies?

Many thanks

  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    From my perspective, it's much easier to create a new separate field with Multiselect Optionset type and use the same source of options.

    If you want to migrate the data as well - create a console app/SSIS package/anything other to migrate the data from the existing field to the newly created one.

  • Oseghae Oaikhena Profile Picture
    30 on at

    Hi,

    From my experience, you cannot convert the data of option set into a multiselect option set. You should create a new field multiselect type option set and add the values you want.

    Thanks.

  • Sol007 Profile Picture
    187 on at

    Hi Andrew,

    Thanks for your suggestion. Though the issue am faced is that I need to align a Choices (Yes/No) Data type field to an existing Multiselect Option set on a Contact entity - where if a multiselect option is selected can have multiple persona?

  • Sol007 Profile Picture
    187 on at

    Hi , the requirement am faced with is that I need to align a Choices (Yes/No) Data type field to an existing Multiselect Option set used in Prod on a Contact entity - where if a multiselect option is selected can have multiple persona?

  • a33ik Profile Picture
    84,331 Most Valuable Professional on at

    I'm not sure that I understand your issue.

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