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reverse greyed out

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Posted on by 138
I ma trying to use the reverse function but it is greyed out, even after assigning user role of /collection agent/. will be glad if anyone can put me through.
Thank you.
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue on at
    reverse greyed out
    This MS doc mentioned this symptom and the reason why transactions can’t be reversed. Transactions can't be reversed for the following reasons and you can check these five areas mentioned in the text.
    • General journal
    • Revenue recognition journal
    • Foreign currency revaluation
    • Consolidation
    • Year-end close
    More details are in the link below, please check:
    Why can't I reverse this transaction? - Finance | Dynamics 365 | Microsoft Learn

    Best Regards,
  • GirishS Profile Picture
    GirishS 27,799 Super User on at
    reverse greyed out
    Does that control enable over system administrator role?
    Girish S.
  • zyir Profile Picture
    zyir 138 on at
    reverse greyed out
    Hi GirishS,
    These are all the role already assigned and still greyed out. 
  • GirishS Profile Picture
    GirishS 27,799 Super User on at
    reverse greyed out
    Hi ziyr,
    I think you need to have either Accounts payable clerk or Accounts payable manager role.
    Try assigning that role and see if it works.
    Girish S.

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