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Edit in Excel Not Working, Will Not Load Data

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Posted on by EH-09052238-0

As of Dec. 8th, the Edit in Excel functionality is no longer working.

When opening any Edit in Excel workbook, the Dynamics 365 Add-in returns this error:
An unexpected app error has occurred. Details: Object doesn't support property or method 'from'

Uploading the file to OneDrive and opening in Excel online similarly returns this error:
An error occurred while writing to the data cache

Details:
An internal error has occurred.

This occurs on both versions 22.5.59966.60134 and 23.1.13431.13546.

Any help is appreciated.

Categories:

Dynamics 365 Business Central

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YUN ZHU 95,331 Super User 2025 Season 2 on at

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Hi, I tested BC23.1 and there is indeed a problem. But the error message in my environment is different from yours. I'll check with other users to see if they have this problem.

Error Loading Metadata

Details:
Please check server connection, verify the current user has proper access, and try again. Error message: ''

Thanks.

ZHU

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Judy Microsoft Employee on at

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Hi Sir,

May I know what the office version did you use? Have you tried to update the office version to see if it can help.

What the browser did you use when you get such error, Since the Internal Explore is not supported for the Office Add-in currently.

Best Regards,

Judy

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YUN ZHU 95,331 Super User 2025 Season 2 on at

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Update: I checked with others and there is no problem. Data can be updated from Excel to BC.
You can try logging out and logging in again. If using a trial environment, please check your license.

Thanks

ZHU

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EH-09052238-0 24 on at

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Hi Judy,

I am using Chrome. This happens on Firefox as well, and even in incognito mode.
For Excel desktop, I have Excel 2019.

Yun Zhu, I tried logging out and back in (in both the Excel add-in and my browser login), but the issue persists. We are on a paid, premium cloud license, and this happens on both sandbox and production environments.

Thanks,
Erik

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Community member 2 on at

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Erik, this exact error message has been reported. Have you resolved this, if yes what did you do?

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EH-09052238-0 24 on at

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Hi Taiwo, I have not resolved this issue. This issue appeared suddenly with no changes to any of our systems or configurations. I suspect there may have been some change on Microsoft's side that is causing some incompatibility or an error that will require Microsoft's intervention. Thanks for confirming it's not just me.

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Community member 2 on at

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Is there a solution for this? We have similar issue on our end?

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Community member 3 on at

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this is an issue for us too

We have been advised that we should upgrade to Office 2021 (we are on Office 2019) or Microsoft Edge Webview2

but this is not good enough in my view - it needs a proper response

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Community member 2 on at

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We got this error, too.
This error will appear when we use Excel 2016 or Excel 2019, but it's okay to load data when we open version 2021 or open it from OneDrive online.

We hope this issue will be resolved soon cause our users need to use this action.

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EH-09052238-0 24 on at

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It seems this issue has been fixed in version 23.3. We are no longer receiving any errors in Edit in Excel files. Refreshing and publishing changes are working as expected.

If you are facing this issue, try updating to the latest version of Business Central.

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