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Hello,
I am having a hard time generating collection letters in our test environment, I have it working just fine in the demo. All was setup along with MS' documentation.
The collection letter sequence is setup, it is also defined in the posting profile, the A/R Collection parameters are set, yet whenever I generate the letters either for a specific customer or all customers, the Print/Post Collection Letters form is empty.
Is there anything else that is controlling this that I do not have turned on? There should be plenty of letters generated. I'm confused.
Thanks for any input.
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Please check if CustTrans table records in TEST environment have CollectionLetterfield value set to "Yes"( in demo app all custtrans have this attribute activated). Because when you activate Collection Letter attribute in customer posting profile form, it will be applicable to transactions that you are going to register, not to those that are already posted in AX.
No, I dropped the ball on this for the time being, but I will be addressing this eventually. Are you facing the same problem?
Ram, I've followed all of the steps in both demo VM and on the Test box. Both were configured exactly the same and demo VM generates letters just fine. I have a feeling there really is something funky going on with the code.
If you have all the jobs, Have you run periodic activity New Collection letter by selecting all the parameters (Accounts receivable -> Periodic -> Collections -> New collection letter)...? What are the check boxes you have selected and what is the collection letter sequence you have selected...? What is the posting profile setup (in the job) you have selected...?
Ram:
Letter 1 = 1
Letter 2 = 5
I am not using any fees. It's a pretty straight forward query.
Jay:
Thanks for the tip, I'll ask the partner for help.
Try debugging the salesCollectionLetterPost class? Pop a break point in the run method to see if it is the Query that is not finding records, or something else in the process that is rejecting the records that it finds?
Hope this helps :D
Collection letter works on the following values:
Step 1: Define custom text for the letter
Step 2: Define number of days that the payment must be overdue before the letter can be generated
Step 3: Define an amount that is associated with the collection of the overdue amount
Step 4: Define an account where the fee amount is posted
Can you please verify step 2...?
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Mohamed Amine Mahmoudi
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